At Sorel Journey, we are committed to delivering your outdoor and travel gear safely and promptly. Please review our shipping policy below for details regarding delivery timeframes and processes.
1. Order Processing Time
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Method and Delivery Time
We currently offer Cash on Delivery (COD) shipping only.
Estimated delivery times are as follows:
- Local deliveries (within major cities): 3–5 business days
- Remote or rural areas: 5–7 business days
Please note: Delivery times may vary due to factors such as location, weather conditions, or courier service delays.
3. Shipping Charges
- Shipping charges, if applicable, will be clearly stated at checkout before you confirm your order.
- Any promotional offers on free shipping will be communicated on our website or social media platforms.
4. Delivery Attempts
- Our courier partner will make up to 2 delivery attempts.
- If the package is not received after the second attempt, it may be returned to us, and re-shipping may require additional charges.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS with tracking details so you can monitor the delivery status.
6. Address Accuracy
Please ensure that your shipping address and contact details are correct at the time of placing the order. Sorel Journey is not responsible for delays or failed deliveries due to inaccurate address information.
7. Contact Us
If you have any questions or concerns about your shipment, feel free to contact us at:
Email: [email protected]